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  Home > Customer Care > Knowledge Base
   
 
Subject: Customer Care Articles > Privacy Policy
 

PRIVACY POLICY

The following Privacy Policy statement explains what information we collect from you, how we use that information and what choices you have with respect to that information.

What Information Do We Gather About Our Online Visitors, And How Do We Use That Information?

We gather information through two means – navigational information gathered when you visit this Web site and information that you provide to us. Generally, the information we collect online helps us respond to your requests, deliver requested services to or for you, and personalise and continually improve your experience at www.klassic.com.sg.

Navigational Information

When visiting this Web site, www.klassic.com.sg gathers navigational information about where visitors go on this Web site. This information allows us to see which areas of this Web site are most visited and thus, improve the quality of our visitors’ experience by recognizing and delivering more of the features, services and products our visitors prefer. Additional non-personally identifiable information (for example, domain type, browser version, service provider, IP address) may be collected, which provides additional information regarding the use of this Web site, such as how many times a page on this Web site is visited. www.klassic.com.sg uses this information on an aggregate basis to evaluate the effectiveness of this Web site, to analyze trends and to administer this Web site.

Information You Provide to Us and How We Use It

If you complete a “User Comments” form on this Web site, we may collect your name, e-mail address, phone number, mailing address and any information that you provide in the text of your message. Information provided in the “User Comments” feature is only used to respond to your inquiries.

If you purchase an item on this Web site, we will ask you to provide your name, credit card information, telephone number, e-mail address. This information is only used to process your gift purchase.

Depending upon which location guide feature you use on this Web site, we may ask you to provide your address and/or your destination address. This information is used to provide you with the location information you request. www.klassic.com.sg reserves the right to use this information on an aggregate basis to analyze trends and help us determine what store information is most frequently accessed by our visitors.

If you elect to complete an employment application through this Web site, you will be asked to provide your name, mailing address, telephone number, e-mail address and information with respect to your work experience, background and position sought. In addition, you may submit your resume to us online. Any information that you provide to us at the employment portions of this Web site (i.e., if you complete an online application or submit your resume online) is only used to enable Klassic Resources P/L to consider your interest in employment with Klassic Resources P/L and, if hired, for employment and business-related purposes.

If you indicate while visiting this Web site that you would like to receive Klassic news and information, www.klassic.com.sg will use the e-mail address information that you provide to send Klassic Resources P/L marketing materials to you. If you previously signed up to receive Klassic Resources P/L marketing materials via e-mail but would now like to be removed from the www.klassic.com.sg e-mail marketing list, you can send your request to unsubscribe. Please be aware, even if you do not “opt-in” to, or subsequently ask to be removed from, the www.klassic.com.sg e-mail marketing list, you may still receive e-mail confirmations for any gift card purchases made on this Web site.

www.klassic.com.sg does not sell, rent or trade the information that you provide to us at this Web site. We may, however, use third parties to help us provide services to you, such as fulfilling online gift card orders, processing payments, monitoring activity on this Web site, conducting surveys, providing online driving directions, and administering e-mails or contests that may occasionally be offered at this Web site. If personally identifiable information (i.e., name, address, e-mail address, telephone number) is provided by us or by you directly to any of these third parties, we will require that such information be maintained by them in confidence.

As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any preexisting Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Klassic Resources P/L, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

You should also be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect this Web site, the users of this Web site, or the public.

Use of Cookies

www.klassic.com.sg occasionally uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies are typically stored on your computer’s hard drive and allow a Web site to be more responsive to your needs, while delivering a better and more personalized experience to you. Please also be aware that some of the third party service providers that we use on this Web site to help us provide services to you (for example, the store locator feature) may use cookies.

Changes in Policy

As we continue to offer you new and different types of content and services, www.klassic.com.sg may modify our information collection and use practices. Should there be a material change to our information practices, it will be applied only to information collected on a going-forward basis, and we will update this Privacy Policy statement. If you are concerned about how your personal information is used, please visit this Web site for this and other important announcements from www.klassic.com.sg.

Security

We accept user comments, online applications, resumes and gift card orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology. For example, 3.0 versions or higher of Netscape Navigator and versions of 3.02 or higher of Internet Explorer. This means you’ll be unable to inadvertently submit an online application or resume or place an order through an unsecured connection. Please be aware, however, that any information sent to us by any means other than one of the built-in forms on this Web site (such as an e-mail message generated manually by you) will not necessarily be sent through an encrypted or secured connection.

As an additional security measure, it is our policy to never send credit card information via e-mail. In addition, www.klassic.com.sg limits the number of employees that have access to the databases that contain personal information, and all www.klassic.com.sg employees are advised of the importance of confidentiality.

Interaction with Children

The Children's Online Privacy Protection Act (COPPA) governs information gathering online from or about children under the age of 13. Verifiable consent from a child's parent or guardian is required before collecting, using, or disclosing personal information from a child under the age of 13.

We collect no information about you or your child, other than that detailed in the previous section, when you visit our web site unless you choose to provide information to us. When a Klassic Resources P/L Web site needs to collect information about a child under 13 years old, COPPA required information and instructions will be provided by the specific Web page that collects information about the child. The Web page will specify exactly what the information will be used for, who will see it, and how long it will be kept.

There are several exceptions that permit collection of a child's email address without receiving parental consent in advance:

* To provide the parents with notice and to seek consent for communications with the child. Note: this may require collection of the parent's email address as well.
* To respond to a one time request from a child.
* To respond more than once to a child's request; i.e., subscription to a newsletter. However, parental consent is required prior to the second communication.
* To protect the safety of a child who is participating on the site; i.e., in a chat room.
* To protect the site or to respond to law enforcement; i.e., in the case of a Web site compromise.

Personal information about children under 13 years of age may be needed to respond to his/her communication to us, such as to receive a poster or to acquire information for a school project. Personal information about your child will be destroyed immediately upon completion of its intended purpose.

On rare occasions, it may be determined that a communication from a child under 13 years old should be maintained for historical purposes. Should such an occasion occur, Klassic Resources P/L will obtain the necessary consent from the child's parent.

Finally, a child under 13 years old may inadvertently provide personal information to one of our services. If this should happen, the information about the child will be deleted immediately upon discovery.

 
 
 
   
   
   
   
   
   
     
     
 
 
Klassic Resources Pte Ltd
Klassic Resources Pte Ltd